Privacy Policy
Ketki Travel - Luxury Pool Villas (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or make a reservation with us.
By using our website or booking a stay, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information directly from you when you:
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Make a booking
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Contact us
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Fill out forms on our website
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Communicate via phone, email, or messaging services
The information collected may include:
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Full name
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Email address
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Contact number
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Nationality
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Government-issued ID (Passport/National ID)
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Payment information (processed securely through third-party payment gateways)
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Booking details (dates, preferences, number of guests)
We may also collect non-personal data such as:
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Browser type
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Device information
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IP address
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Website usage analytics
2. How We Use Your Information
We use your personal information to:
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Process and confirm bookings
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Communicate booking details, updates, or support
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Verify identity during check-in
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Process payments and refunds
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Improve our website and services
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Enhance guest experience
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Maintain security and compliance with local laws
We do not sell or rent your personal information to third parties.
3. Payment & Security
Payments are processed securely through trusted third-party payment providers.
We do not store your full credit/debit card details on our servers.
We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse.
4. Sharing of Information
We may share your information only when necessary, such as:
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With payment processors for booking confirmations
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With law enforcement if required by legal obligations
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With villa staff strictly for operational or check-in purposes
We do not share your personal information with marketers or external advertisers.
5. Cookies & Tracking Technologies
Our website may use cookies to improve user experience, including:
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Saving your booking preferences
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Analyzing website traffic
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Enhancing site performance
You may disable cookies through your browser settings, but some website features may not function properly.
6. Data Retention
We retain your personal information only for as long as necessary to:
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Provide requested services
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Comply with legal obligations
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Resolve disputes
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Maintain booking records
Sensitive information such as ID copies or payment data is securely stored and deleted when no longer required.
7. Guest Rights
You have the right to:
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Request access to your personal information
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Correct inaccurate details
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Request deletion of your data (subject to legal requirements)
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Withdraw consent for marketing communications
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Contact us regarding any privacy concerns
To exercise these rights, email us at:
[Add Contact Email]
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We recommend reviewing their privacy policies before interacting with them.
9. Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
Continued use of our website or services after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you may contact us at:
[email protected]
+66993315464
205/26, 2nd road, opposite uob bank, Pattaya, Thailand, 20150
